Capabilities

With a customer-first focus, every custodial plan is tailored to your unique needs incorporating cleaning approach, ideal staffing, and service expectations. Our goal is to enhance your facilities’ appearance while protecting your assets, employees and customers.

Flexible and responsive, our trained and professional staff will respond to any changes in your facilities needs while continually seeking improvements. As we execute, monitor and measure work performance, you will find that we deliver best value and performance, exceeding your expectations. 

Quality Management 

Our services are supported by web and mobile-based systems designed to help our managers track performance and control costs through work orders, scheduling, and real-time quality performance evaluations.

Documented management reviews capture and track key metrics of performance and customer satisfaction including:

  • Customer concerns
  • Time to resolution
  • Customer satisfaction scores & feedback
  • Quality management systems and controls
  • Inspection frequencies 
  • On-time performance
  • Corrective action plan status
  • Training and safety

To ensure continuous improvement and best value for our customers, PRIDE Industries is ISSA Cleaning Industry Management Standard (CIMS) certified and CIMS-Green Building (CIMS-GB) certified with honors – the highest level of achievement. The worldwide cleaning association, ISSA, offers CIMS certification to organizations that consistently demonstrate the essential elements of a well-run, customer-centered, and sustainable organization. PRIDE’s CIMS-GB certification enables us to assist customers in achieving points under the LEED-Existing Building: Operations and Maintenance (LEED-EBOM) Green Building Rating System.

Green Cleaning & Environmental Services

Environmental stewardship is about more than compliance; it demonstrates good corporate and public citizenship to stakeholders, customers and employees alike. PRIDE Industries provides comprehensive sustainability programs to assist customers in achieving their environmental goals. 

Our exclusive PRIDEClean® Safer Choice-approved green cleaning product line and proprietary process - ensures a safe and environmentally-friendly work environment. The products were developed to meet the stringent standards of the EPA’s Safer Choice (formerly DfE) program. In fact, PRIDE Industries was recognized as a 2015 Safer Choice Partner of the Year. Field-tested in some of the most demanding environments, PRIDEClean™, coupled with our expert processes, outperformed the competition while achieving significant cost savings.  

Our comprehensive services reduce chemical usage, water consumption and environmental impact. We are proud to have helped leading companies and public agencies reduce their environmental footprint while achieving LEED™ and EPA recognition. 

Seamless Transitions

Planning, communication and experience ensure smooth transitions as your organization faces a period of service change or expansion. We manage transitions with minimal disruption to your operation by gaining a thorough understanding of service requirements, conducting equipment inventories, establishing work tasks, implementing communication plans, and ensuring trained personnel at start-up. 

Our flexible and expert start-up team will implement safety, quality assurance, maintenance management, and on-going training programs to ensure that your service expectations are met. Transition is only the beginning. We hope to grow with you as your operation grows. 

Training & Safety 

Safety is not only a priority; it is a core value at PRIDE Industries. A culture of safety leads to a more productive workforce and superior performance. Management and supervisory staff provide the leadership necessary to empower employees to prevent injury, illness or detrimental environmental impacts. As members of the American Society of Safe Engineers (ASSE) and the National Safety Council (NSC), we stay current with best practices and standards to maintain a safe workplace for all.

Team members undergo a comprehensive and verifiable training program including:

  • Documented training and compliance programs
  • Tracking, validation and communication of safety metrics
  • Provision and use of Personal Protective Equipment (PPE) 
  • Regular site visits to inspect and reinforce safety protocols
  • Safety incentive programs
  • Compliance with OSHA, state, local and customer environmental health and safety (EHS) requirements

All PRIDE team members are thoroughly background and drug-tested to ensure a safe and fully compliant workforce that meets even the stringent requirements of secure environments. Every new employee is enrolled in an orientation program designed to create a common understanding of our quality programs, service commitment and safety practices. Additional task, equipment, safety and service trainings are delivered in person by our professional staff and through Noverant, a verifiable web-based Learning Management System.  

PRIDE’s Custodial Training Program includes initial and annual training in:

  • Safety Data Sheets
  • Proper Chemical Use & Storage
  • Personal Protective Equipment
  • Bloodborne Pathogens/HEP B
  • Bio Hazard Removal
  • Best Safety Practices for the Environment and the Individual
  • Customer Service