Expanding Contract with HP Inc.

Supply Chain Management

For over 30 years, PRIDE Industries has maintained a successful business partnership with Hewlett Packard (HP). PRIDE originally started as a supplier providing sorting and recycling services for HP’s products.

Currently, PRIDE provides supply chain management and fulfillment services from PRIDE Industries’ Lincoln and Sacramento, CA facilities. PRIDE provides the following services to HP: spare part fulfillment warehousing and shipping for consumer, commercial, enterprise printing and the kitting and distribution of Printer Maintenance Kits.

The HP Inc. program at PRIDE is a global, 24-hour operation made possible by PRIDE’s team of supply chain planners, buyers and business support assistants who focus on striking the optimal balance between supply chain inventory levels and high customer level-of-fill targets. PRIDE Industries’ procurement team manages supplier relationships including purchase order management, delivery performance and escalations. Additionally, PRIDE’s planning team performs forecasting/demand planning, creates material purchasing requests, manages part setup and maintenance, lifecycle planning activities, part roll tasks and provides overall operational project management support.

Because of PRIDE’s excellent operational performance, PRIDE Industries has recently acquired two new HP Inc. business segments:

  • Spare Part Fulfillment program to support HP Inc. Print business acquisition
  • PRIDE will become the sole HP Inc. North America regional distribution center for their printing and copier new spare parts needs.
    • PRIDE Industries will manage the spare parts program for HP Inc. Graphics Solutions printing business, spare part defective/credit return processing program via iReturns system and cross docking activities.

“This partnership has been great for furthering PRIDE’s mission to create jobs for people with disabilities,” says HP Program/Supply Chain Manager Ralph Mendez and HP Project Manager Jorge Arreygue.