Custodial Services

Jason Marks of KCRA3 News reports on Thunder Valley Casino’s partnership with PRIDE Industries to provide employment for 30 workers with developmental disabilities in the laundry facilities. The program has been so successful that Joel Moore, vice president of hotel operations, says the casino is looking to add employees in other areas.

Media Contact

Kat Maudru

(916) 753-4339

media@prideindustries.com

PRIDE Industries is a social enterprise delivering business excellence to public and private organizations nationwide.

Case Study:

VSP Vision

LEED Platinum Custodial Services for the Nation’s Largest Provider of Vision Benefits

VSP Vision is the largest U.S.-based provider of vision-care insurance, serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear, including state-of-the-art lenses and lens enhancements.

Situation

In 2007, PRIDE Industries was selected to provide custodial services at VSP Vision headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green, sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Vision’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.

Then in 2015, VSP Vision needed a maintenance provider that could meet the stringent cleaning and safety standards of its 35,000-square-foot Ohio call center. Once again, VSP turned to a trusted partner with a proven track record—PRIDE Industries.

Solution

After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process that would enable the facility to pass CIMS-GB audits and meet VSP Vision’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Vision’s California locations.

PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Vision to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Vision’s expectations.

Services Provided

CIMS-GB green cleaning services for 12 buildings including office buildings, laboratories, and manufacturing facilities in California, as well as a VSP Vision call center in Ohio.
Elite CIMS-GB with Honors certification means services are delivered with a high level of expertise.
LEED Platinum-compliant cleaning
Third-party custodial consulting service
High-touch cleaning for VSP Vision’s technology equipment upgrades
PRIDEClean^® products used for non-toxic cleaning and sanitization

Results

VSP Vision earned a LEED Platinum designation for its headquarters in 2008.
At the time, only 77 buildings in the world, including 63 in the United States, had achieved this elite certification.
PRIDE Industries received a joint audit score of 99.48% in 2020.
In 2021, 56% of team members across all VSP Vision facilities served had a documented disability (up from 13% in 2013).
Four team members have been hired directly by VSP Vision to work in the laboratory facility.
VSP Vision renewed the contract in 2020 without seeking a competitive RFP.

Highlights

700,000 sq. ft.

cleaned

99%

joint audit score

LEED Platinum

compliant cleaning

“The team at PRIDE Industries is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE Industries employees have a clear purpose and passion for what they do.”

Janelle Darling
Facilities & Support Services

Learn more about our services

For more than 20 years, Robert Teaff owned a swimming pool cleaning business. He encountered personal hardship and found himself facing homelessness. With a learning disability and limited resources, he sought assistance from PRIDE Industries’ career coaching services in the hopes of re-entering the workforce with a long-term career.

Comprehensive Career Coaching Services

“I learned about PRIDE Industries while job searching on my own,” said Robert. “The mission to create jobs for people with disabilities and the opportunities for advancement all convinced me that it was a great company to work for. Through my Department of Rehabilitation Counselor, I was referred to PRIDE Industries’ Employment Services Office in Woodland, CA, in Spring 2019.”

At PRIDE Industries Robert connected with job coach Alissa Villegas to shape the skills needed to re-enter the job market, starting with building his resume from scratch.“When I first came to PRIDE Industries, I didn’t even have a resume, since I had never needed one,” Robert shared. With help from Alissa, he built his resume, honed his computer skills, and showcased his abilities to potential employers.

To help Robert reach his goal of working for PRIDE Industries, Alissa contacted PRIDE’s Recruiter at the Sacramento International Airport to recommend a job interview. In June 2019, Robert aced the interview and the recruiter hired him as a Custodian. “I felt so happy when I heard that I got the job; it was the best feeling in the world,” said Robert.

Job Coaches Dedicated to Post-Search Success

Once an applicant successfully searches for and lands a job, PRIDE Industries’ career services team provides ongoing support. This support ensures lasting success and satisfaction for the employee.

HR Representative and Case Manager Tameka Rich and Job Coach John Edwards arranged job coaching sessions. These sessions checked in on Roberts progress at his new job. After only a month, Robert was already receiving comments through PRIDE’s First-Class Customer Service Program regarding his excellent work.

“I feel appreciated and enjoy getting praised for what I do,” said Robert. “I am often thanked by people for cleaning the bathrooms so well and told that they are the cleanest they’ve ever seen.”

The following comment in particular called out Robert’s thoughtfulness:

“I have a temporary disability and needed to use the restroom, which was closed for cleaning. I asked through the taped-off section if the custodian could come to the entrance. After Robert saw I had a disability, he opened it up for me to use. This courtesy demonstrated Robert going above and beyond to accommodate me.”

Robert loves his job and is enthusiastic about his bright future. “I am proud to represent PRIDE Industries at the Sacramento Airport,” he said. “Without their help, I’d still be looking for a job today! My new goal is to work my way up to a custodial lead or supervisor, or possibly a job coach to help others with disabilities succeed in their jobs. With the earnings from this new job, I am also saving up money for a new apartment for my family and cat.”

“My job means everything to me. It’s the heart of my life. I feel worthy and confident.”

We can help you achieve your goals

PRIDE’s Job Developers assess each client’s strengths, abilities, and career interests to help make job placements through community employer connections.

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“Despite my learning disability and being out of the formal job market for so long, I found that getting back in was an easy experience!”

Jonathan Hales reached a significant milestone recently when he passed the trial period of his new job at Dos Coyotes Border Café in the Sacramento International Airport. With his enthusiasm and excellent customer service, he continuously helps to brighten up the busy atmosphere for hundreds of travelers.

Despite his recent success, finding a job was not an easy task initially. “I have a learning disability,” explains Jonathan. “Sometimes I need a little extra help and more detailed job descriptions.”

Job Training, Placement, and Resume Writing Help

In January 2018, Jonathan relocated to Sacramento from New Jersey with his brother. After almost six months of searching for a steady job without luck, he decided to reach out for help. Jonathan was referred to PRIDE Industries’ Employment Services, which provides a variety of job training and resources to individuals with disabilities.

PRIDE Industries’ Employment Services connected Jonathan with Job Developer Latasha Funches. Together, they worked on writing Jonathan’s resume to highlight his skills and strengths, practiced interviewing, and searched for jobs.

“Jonathan was wonderful to work with,” says Latasha. “He showed real dedication to getting a job, including always participating in job club, applying to jobs by himself, following up with potential employers. Jonathan is such a self-starter, and we need more people like him!”

In November 2018, both of their hard work and tenacity paid off when Jonathan was hired on the spot by Dos Coyotes. Along with a paycheck, his job also came with benefits that started on the first day. Latasha helped him fill out paperwork and new hire documents, and Jonathan was able to start work immediately.

A Little Job Help Goes a Long Way to a Bright Future

In his position, Jonathan works in the kitchen washing dishes, performs light cleaning, and disposes of trash and recyclables while abiding by the strict airport security rules. He has been thriving in his new environment, and truly enjoys the work.

“My favorite part of my job is working with customers and helping them out. I like making people happy by smiling and asking how their day is, especially in a more stressful place like the airport,” he said.

Jonathan’s colleagues and manager appreciate his great attitude and demeanor. “My manager always tells me to keep up the good work! I am continuing to grow in my role by helping to train new employees. It’s been a very welcoming and inclusive place to work, and I have more confidence in myself.”

“The first day I went out there, the manager was so impressed with him!” says John Edwards, PRIDE’s SMF Airport Job Coach. “He is doing so well and started working without support in the first week. I follow up with him every once and while, and he has thrived in this position.”

With a paycheck comes increased independence; Jonathan has used the earnings from his job to visit his family in New Jersey. “My family is incredibly important to me, and I felt so proud to tell them about my new job!” With some help from his older brother, Jonathan now has a car and no longer relies on ride-sharing options for transportation.

Now that Jonathan has passed his probation period, he will work independently with the help of his Job Coach and Job Developer, if needed. He is considering attending school in the future but would like to continue building skills in his current position. We wish him the best in his career path!

A path to a fulfilling career

PRIDE Industries' employment services will help you with writing your resume or finding a job.

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“My family is incredibly important to me, and I felt so proud to tell them about my new job!”