Facilities Management Services

Cutting Grounds Maintenance Costs at the World’s 2nd Largest Military Base

In 2014, PRIDE Industries began providing grounds landscape support services to Fort Campbell, a U.S. Army Installation located on the Kentucky-Tennessee border. When we began, we were one of three contracted service providers. However, in time, Fort Campbell asked us to step in and take over all of the facility’s landscaping needs. In doing so, not only have we provided excellent service, we have also helped Fort Campbell fulfill its commitment to inclusion through the employment of people with disabilities—all while saving time and money.

Situation

Fort Campbell is home to the 101st Airborne Division, whose soldiers played a key role in the Gulf War. Equipped with thousands of acres of improved and semi-improved grounds, the fort’s needs include landscape installations, pest management, mowing, trimming, edging, vegetation control, mulching, aerating, fertilizing, seeding, and parking lot maintenance. Additionally, in keeping with the federal government’s commitment to hire people with disabilities, Fort Campbell wanted the benefits of this workforce—including their statistically-demonstrated high retention rates and low turnover. Finally, Fort Campbell wanted one reliable contractor, rather than three.

Solution

PRIDE Industries provides all management, supervision, labor, equipment, vehicles, and materials to maintain more than 6,200 acres of grounds at Fort Campbell—including the Kentucky cantonment area and parade grounds. 

Services Provided

  • Landscape installations
  • Pest management
  • Mowing, trimming, and edging
  • Vegetation control
  • Mulching and aerating
  • Fertilizing and seeding
  • Parking lot maintenance

 

Results

  • Reduced site expenses by providing all required  landscaping services
  • 92% of PRIDE Industries employees who work at the base have a declared disability
  • PRIDE Industries consistently employs multiple military veterans on the contract
US Army logo

Highlights

2nd

largest military base in the world

6,217

acres maintained

Cost Savings

through one provider

AbilityOne Program Certification Logo

Maintaining the Army’s Largest Installation for More Than 15 Years

The US Army Garrison at Fort Bliss, Texas, is the largest installation in FORSCOM (United States Army Forces Command) and is the site of America’s Tank Division. The Army post is also home to nearly 40,000 active-duty military personnel and contains a number of state-of-the-art training facilities.

 

Situation

In 2007, Fort Bliss leadership sought an AbilityOne provider that could provide a broad range of facilities maintenance services and lower their Total Facilities Management costs. 

Solution

As an AbilityOne provider, PRIDE Industries hires, trains, and continuously supports employees with declared disabilities, giving them valuable job skills and an independent life. The company also has a long history of serving military customers, and has the facilities management expertise needed to handle every facet of operations support at a military installation. These traits made PRIDE Industries a natural fit for the work at Fort Bliss.

Services Provided

  • Facility Operation & Maintenance (O&M)
  • Between Occupancy Maintenance (BOC)
  • Glass, grounds, and street maintenance
  • HVAC and appliances
  • Pest control
  • Materials warehouse
  • Sign making
  • Solar panels
  • Vehicle wash facilities
  • Self-Help/U-Do-It services
  • Call center operations

Results

  • >100% increase in the installation’s service requirements since 2007
  • 2020 renewal of contract
  • $6M in procurement value savings
  • 452 team members employed
  • 70% of team members have a documented disability 
  • 230 Subcontractors and vendors employed though the contract
  • >85% are local

Awards

  • Texas Workforce Commission and Texas Veterans Commission for Commitment to Veteran Employment
  • AUSA Business Partner of the Year
  • Texas Governor’s Annual Employment Award
  • Texas DARS Business of the Year
Fort Bliss TX logo

Highlights

452

team members employed

$6M saved

in procurement costs

70%

of workforce with a documented disability

AbilityOne Program Certification Logo
front gate of los angelas air force base
Case Study:

Los Angeles Air Force Base

PRIDE Industries Reduced Operating Costs by More Than 65 Percent

The Los Angeles Air Force Base (LA AFB) is home to the Space System Command Center (formerly the Space and Missile Systems Center), a subordinate unit of the United States Space Force. It is the center of technical excellence for research, development, and the acquisition of military space systems. The center is responsible for on-orbit checkout, testing, sustainment, and maintenance of military satellite constellations and other space systems. The installation spans six locations: the Los Angeles Air Force Base in El Segundo, CA; Fort MacArthur, Pacific Heights and Pacific Crest in San Pedro, CA; Camp Parks Communication Annex in Dublin, CA; and the Defense Contract Maintenance Agency in Carson, CA.

Situation

In 2007, when the leadership of L.A. Air Force Base was seeking a contractor to perform repairs and implement a comprehensive maintenance program, they turned to a facilities management provider who was up to the challenge—PRIDE Industries.

At the start of the contract, PRIDE Industries focused on the most critical repairs: large air handlers which had corroded; landscaping that was not drought-tolerant; a base pool which had been closed due to safety issues; and upgrading the grounds at the Child Development Center, where outdoor gravel posed a choking hazard for children.

The base also needed support in its environmental and engineering departments, including coordination with regulatory agencies, design layout, inspection, real property management, and base-asset tracking. To ensure the smooth operation of these and other maintenance functions at the base, PRIDE Industries devised new management processes and timetables.

Solution

In PRIDE Industries, the Los Angeles Air Force Base found a partner that could meet their rigorous maintenance requirements in operations, engineering, and environmental services. Since 2007, our excellent work has resulted in completion of critical repairs, implementation of optimal maintenance processes and timetables, the meeting of engineering and environmental requirements, and four contract renewals. Our work has included:

  • Replacing the rusted air handlers with updated models that are designed to withstand local conditions
  • Xeriscaping the grounds throughout the base, replacing green areas with desert-friendly flora
  • Repairing and refurbishing the pool to make it safe and fully operational
  • Replacing the gravel around the Child Development Center with large stones rated as safe for children
  • Geographical Information Systems (GIS) asset tracking
  • Real property management
  • Regulatory compliance assurance with federal, state, and local entities
  • End-to-end project development, including design, implementation, and inspection
  • Vibrational analyses on critical equipment
  • Ongoing preventative maintenance

Services Provided

  • Building manager programs
  • CADD Services
  • Community planning
  • Grounds and landscaping
  • Construction design review
  • Construction management and inspection
  • Energy management
  • Environmental compliance
  • Estimating
  • Fire chief services
  • GIS database management
  • IT support services
  • Maintenance engineering services
  • Pest control services
  • Project budgeting and programming
  • Real property management
  • Recycling services
  • Reliability-centered maintenance
  • Roads and grounds maintenance
  • Space allocation
  • Utility system services
  • Warranty program services

Results

  • Since 2007, our contract with LA AFB has been renewed multiple times.
  • The scope of the original contract work has expanded by more than 100%.
  • In 2013, the Defense Contracting Management Agency (DCMA) facility in nearby Carson was added to our service area.
  • In 2015, we began providing engineering and environmental services to the 61st Civil Engineer and Logistics Squadron, which is responsible for all engineering design, construction, renovation, pollution prevention, environmental restoration, compliance, and conservation programs.
  • PRIDE Industries now provides landscaping and facilities management services for 40 acres and 68 buildings at the LA AFB, including two communication centers, two department stores, and a grocery store.
  • Since 2007, our year-over-year completion rate is 99% for preventive maintenance projects.
  • PRIDE Industries supports the regional economy by subcontracting to businesses that are owned by local residents, including women, service-disabled veterans, and other underrepresented groups.

US Air Force Logo

Highlights

68

buildings maintained

40

acres maintained

65%

reduction in operating costs since initial contract

99%

completion rate for preventive maintenance year-over-year

“PRIDE Industries is a true partner of the Los Angeles Air Force Base. Their team works hard for the Air Force on a daily basis. Their dedication to the Preventative Maintenance program at LA has saved U.S. taxpayers hundreds of thousands of dollars a year. I appreciate the PRIDE team and their dedication to our mission at LA Air Force Base.”

AbilityOne Program Certification Logo

Learn more about our services

A woman in black overalls and yellow, rubber gloves dusting a table with a plant
Case Study:

VSP Vision

LEED Platinum Custodial Services for the Nation’s Largest Provider of Vision Benefits

VSP Vision is the largest U.S.-based provider of vision-care insurance, serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear, including state-of-the-art lenses and lens enhancements.

Situation

In 2007, PRIDE Industries was selected to provide custodial services at VSP Vision headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green, sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Vision’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.

Then in 2015, VSP Vision needed a maintenance provider that could meet the stringent cleaning and safety standards of its 35,000-square-foot Ohio call center. Once again, VSP turned to a trusted partner with a proven track record—PRIDE Industries.

Solution

After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process that would enable the facility to pass CIMS-GB audits and meet VSP Vision’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Vision’s California locations.

PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Vision to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Vision’s expectations.

Services Provided

  • CIMS-GB green cleaning services for 12 buildings including office buildings, laboratories, and manufacturing facilities in California, as well as a VSP Vision call center in Ohio.
  • Elite CIMS-GB with Honors certification means services are delivered with a high level of expertise.
  • LEED Platinum-compliant cleaning
  • Third-party custodial consulting service
  • High-touch cleaning for VSP Vision’s technology equipment upgrades
  • PRIDEClean® products used for non-toxic cleaning and sanitization

Results

  • VSP Vision earned a LEED Platinum designation for its headquarters in 2008.
  • At the time, only 77 buildings in the world, including 63 in the United States, had achieved this elite certification.
  • PRIDE Industries received a joint audit score of 99.48% in 2020.
  • In 2021, 56% of team members across all VSP Vision facilities served had a documented disability (up from 13% in 2013).
  • Four team members have been hired directly by VSP Vision to work in the laboratory facility.
  • VSP Vision renewed the contract in 2020 without seeking a competitive RFP.
VSP Vision logo

Highlights

700,000 sq. ft.

cleaned

99%

joint audit score

LEED Platinum

compliant cleaning

“The team at PRIDE Industries is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE Industries employees have a clear purpose and passion for what they do.”

ISSA CIMS GB Certified with Honors certification Logo

Learn more about our services

PRIDE Industries is excited to welcome Glen Gleesing and Nick Hines as Regional Operations Directors. Both are U.S. veterans and will use their leadership expertise to manage the nationwide operations of PRIDE’s military contracts. Together, they bring decades of experience to the Government Services Division. Their work will help PRIDE continue its 30-year legacy of providing meaningful career opportunities for people with disabilities through Department of Defense contracting.

 

Glen and Nick are excited to apply their considerable expertise to a new mission.

.

A New Way to Serve

“What excites me the most about working for PRIDE is the opportunity to continue to serve this great nation by employing Americans with disabilities,” said Glen.

 

In his new role, Glen will oversee regions spanning from Seattle to Little Rock. In each, he will support PRIDE’s federal contracts in several different fields, including landscaping, custodial, procurement, ship provisioning, pest control, and warehouse packaging.

 

Before joining PRIDE, Glen served for 30 years in the U.S. Air Force and retired as a Chief Master Sergeant. During his career, he guided over 700 personnel in domestic and global operations. Glen also served in Korea and Turkey, taking part in Operation Desert Storm, Operation Iraqi Freedom, and Operation Enduring Freedom.

 

“People with disabilities deserve the same opportunities for career advancement as anyone else,” said Glen. “Since my goal is to increase employment opportunities for Americans with a disabilities, this includes identifying obstacles that challenge our employees; strategizing and implementing solutions; and building strong relationships with site managers, site teams, and customers.”

Glen Glessing served for 30 years in the U.S. Air Force

A Work Ethic Learned on the Farm

Nick Hines will be managing several government contracts across the country, including NAS Fallon (Nev.), Travis AFB Custodial and Landscaping (Calif.), Mare Island (Calif.), Fort Campbell (Ky), and DLI Monterey (Calif.).

 

Before joining PRIDE, Nick worked as an Industrial Engineer at Safeway where he oversaw labor budgeting and analysis, scheduling, and janitorial floor care contracts for 290 retail locations. He also served as the company’s government liaison for recycling redemption in California, Hawaii, and Oregon—successfully applying multi-state compliance regulations.

 

“Growing up in New Mexico, I learned the value of hard work on the farm and in the oil fields,” said Nick.

 

In 2001, he brought his sterling work ethic to the U.S. Army. Nick served in Iraq from 2002 to 2004, supplying and transporting fuel. Upon leaving the military, he received his bachelor’s degree in Business Management from Colorado State University.

 

Like Glen, Nick’s rich career experience positions him perfectly to ensure that PRIDE continues to serve our military customers with excellence and extend PRIDE’s mission to new regions of the country.

Nick Hines will be managing several government contracts across the country

Commissary Manager Carey Young’s Decisive Action Saved Lives

It was after midnight on a Saturday in late May when Carey Young finally decided to call it a day. As the Commissary Manager for Oceana Naval Air Station in Virginia Beach, VA, he often works late at night, overseeing the restocking and custodial operations of his large team.

 

Carey is a hands-on manager, and if he’s not in his office, he’s most likely pitching in with needed work. That’s why on this particular night, he was driving a forklift, having just dropped a bale of cardboard into the recycling dumpster.

 

Carey went through his mental checklist of final tasks to complete before he could go home. He’d return the forklift to the warehouse, gather his things from the office, and tell Carmen Hanft—his second-in-command for 16 years—that he was leaving.

 

Then he’d drive home on quiet freeways, arriving at his house after his wife Senga and their children had gone to bed. But there would be a light on in the kitchen, and a healthy supper waiting in the fridge. Dessert too, usually a fruit salad, perfect for a warm, muggy Virginia night.

 

Carey was driving the forklift towards the bay doors of the warehouse, thinking of dinner and bed, when something caught his attention. He stopped and took a deep breath. A faint odor, laced with chemicals, drifted past him. Smoke.

Dan Enrique, the Quality Assurance Evaluator (QAE), happened to be walking out of the warehouse at just that moment. Carey stopped him, asked him if he could smell the smoke too. Dan told him he’d already investigated the smell and hadn’t found a source anywhere in the two-story commissary. Most likely, the smell was coming from the campsite down the road.

 

It was certainly a reasonable explanation. But Carey had grown up in the country. He knew well what bonfires and barbecues smell like. This was different.

 

Carey scanned the roofline of the building. Off in the distance, near the roof’s edge, a haze seemed to blur the outline of the structure. It could be nothing—after all, it was hard to see anything at night. But a stint in the Navy had taught Carey not to take safety for granted.

 

Carey suggested to Dan that they recheck the roof, and Dan agreed. So Carey parked the forklift in the warehouse and climbed the stairs to the roof with Dan.

 

As soon as Carey stepped onto the roof, he noticed that his shoes were sticking to the gummy surface. Carey knew there were contractors working on the roof, and it was possible they had recently laid down tar. But even so, when he reached down to touch the roof’s surface, the tar was so warm it stuck to his hand.

 

Carey stood, and shined his flashlight across the roof’s surface. Right away, he noticed a puff of smoke. Even more concerning, among the welding torches and other tools that the contractors had left behind for another day’s work, Carey spotted several large metal canisters. He knew what was likely in those tanks—propane gas, used to power torches for cutting and welding.

 

In that instant, Carey realized the danger of the situation. The warm roof told him there was a fire starting somewhere beneath him. If that fire reached those propane tanks, the explosions would be devastating.

 

And in the building beneath his feet, there were nearly thirty people—25 PRIDE employees and four government personnel—busily stocking shelves and cleaning floors, oblivious to the fact that they were effectively encased in a time bomb.

 

Carey acted quickly. He pulled out his phone and called the base fire station, while Dan dialed 911. Then, as the two men were walking across the roof to the stairs, Carey called Carmen and told her to clear the building. By the time he made it down to the first floor, the commissary was empty. A headcount, taken in the parking lot, confirmed that everyone was out of the building.

 

Moments later, the first of seven fire trucks came roaring into the parking lot. The firefighters moved quickly, unfurling hoses and hauling gear into the building. Soon they were joined by more firefighters, and in just minutes, they’d chopped a hole in the roof and doused the developing fire.

 

It was later determined that hot tar, laid down earlier that day, had seeped through the roof and onto electrical wiring in the attic. There the fire had begun to smolder, slowly growing as it fed on the plastic covering of the electrical wires. There’s little doubt that if the fire hadn’t been stopped, it would have spread to the roof and caused an explosion.

 

That day, Carey’s quick thinking and decisive action averted disaster. Had it not been for him, the fire could easily have been deadly. Instead, everyone got to go home that night.

 

And at the end of a very long day, Carey finally got to enjoy a bowl of fruit salad.

 

Need employment placement support?

Contact our I AM ABLE Helpline to discuss your options.
Cary Young
Carey Young, on his way to work

“You don’t take any chances with a possible fire,” he says. “You double and triple check.”