Facilities Management Services

Keeping an Important Army Installation in Top Shape

Since 2009, PRIDE Industries has provided Base Operating Support Services to Fort Johnson (formerly Fort Polk) and the Joint Readiness Training center (JRTC). We manage 2,243 buildings, over 1,000 miles of roads, and more than 238,000 acres of land at this Vernon Parish, Louisiana site. To deliver these crucial services, PRIDE Industries relies on an inclusive workforce that includes many people with disabilities—an employee group with proven high retention rates and low employee turnover.

Situation

Fort Johnson features modern barracks, comfortable on-post housing, bustling offices, and sophisticated service facilities—all of which require regular maintenance. In addition, Fort Johnson contains an entire mock town where soldiers practice fighting. As a result, the town’s features must be constantly rebuilt. Because of Fort Johnson’s location, it is also subject to occasional hurricane damage and freeze events—necessitating rapid recovery protocols. The fort also requires regular upgrades, like the stone path we built that leads from the barracks to the commissary. In addition to original construction projects like the path, PRIDE Industries provides repair, cleanup, and rebuilding services. These services keep the buildings and grounds of Fort Johnson in peak condition, ensuring the health and comfort of the 8,000 soldiers and 13,000 family members who call Fort Johnson home.

Solution

Starting in 2009, PRIDE Industries’ inclusive workforce has provided all of the following solutions in a timely, cost-effective manner:

Servicing of paved and unpaved surfaces
Implementation of facility improvement strategies and procedures
Ongoing reconstruction of all doors, windows, and plywood that get damaged during fighting practice
Rapid recovery from hurricanes and major freeze events
Building the morale-increasing Geronimo trail, linking barracks to commissary
Providing consistency with a workforce that boasts high retention rates and low turnover
Down-time minimization

Services Provided

Building management
Paved surfaced area maintenance
Grounds and landscaping
Servicing unpaved roads, bridges, ranges, and railroads
Range support maintenance and repair
Preventative maintenance
Facilities improvement
Minor construction
Hurricane and storm recovery
Freeze event recovery

Results

145 local residents employed
70 persons with disabilities employed
13 military veterans employed
PRIDE Industries is consistently highly praised in Contractor Performance Assessment Reports
Based on previous performance, PRIDE Industries was awarded a significant modification to the contract in 2016
8K troops and 13K family members supported

Highlights

2,243

buildings managed

>1,000

miles of roads maintained

>238,000

acres of land maintained

employees with disabilities

"PRIDE Industries’ unwavering support during all three storms was invaluable. Their ability to listen to and anticipate the Government’s requirements have allowed them to offer sound and timely solutions to several complex problems."

Cutting Grounds Maintenance Costs at the World’s 2nd Largest Military Base

In 2014, PRIDE Industries began providing grounds landscape support services to Fort Campbell, a U.S. Army Installation located on the Kentucky-Tennessee border. When we began, we were one of three contracted service providers. However, in time, Fort Campbell asked us to step in and take over all of the facility’s landscaping needs. In doing so, not only have we provided excellent service, we have also helped Fort Campbell fulfill its commitment to inclusion through the employment of people with disabilities—all while saving time and money.

Situation

Fort Campbell is home to the 101st Airborne Division, whose soldiers played a key role in the Gulf War. Equipped with thousands of acres of improved and semi-improved grounds, the fort’s needs include landscape installations, pest management, mowing, trimming, edging, vegetation control, mulching, aerating, fertilizing, seeding, and parking lot maintenance. Additionally, in keeping with the federal government’s commitment to hire people with disabilities, Fort Campbell wanted the benefits of this workforce—including their statistically-demonstrated high retention rates and low turnover. Finally, Fort Campbell wanted one reliable contractor, rather than three.

Solution

PRIDE Industries provides all management, supervision, labor, equipment, vehicles, and materials to maintain more than 6,200 acres of grounds at Fort Campbell—including the Kentucky cantonment area and parade grounds.

Services Provided

Landscape installations
Pest management
Mowing, trimming, and edging
Vegetation control
Mulching and aerating
Fertilizing and seeding
Parking lot maintenance

Results

Reduced site expenses by providing all required landscaping services
92% of PRIDE Industries employees who work at the base have a declared disability
PRIDE Industries consistently employs multiple military veterans on the contract

Highlights

2nd

largest military base in the world

6,217

acres maintained

Cost Savings

through one provider

Maintaining the Army’s Largest Installation for More Than 15 Years

The US Army Garrison at Fort Bliss, Texas, is the largest installation in FORSCOM (United States Army Forces Command) and is the site of America’s Tank Division. The Army post is also home to nearly 40,000 active-duty military personnel and contains a number of state-of-the-art training facilities.

Situation

In 2007, Fort Bliss leadership sought an AbilityOne provider that could provide a broad range of facilities maintenance services and lower their Total Facilities Management costs.

Solution

As an AbilityOne provider, PRIDE Industries hires, trains, and continuously supports employees with declared disabilities, giving them valuable job skills and an independent life. The company also has a long history of serving military customers, and has the facilities management expertise needed to handle every facet of operations support at a military installation. These traits made PRIDE Industries a natural fit for the work at Fort Bliss.

Services Provided

Facility Operation & Maintenance (O&M)
Between Occupancy Maintenance (BOC)
Glass, grounds, and street maintenance
HVAC and appliances
Pest control
Materials warehouse
Sign making
Solar panels
Vehicle wash facilities
Self-Help/U-Do-It services
Call center operations

Results

>100% increase in the installation’s service requirements since 2007
2020 renewal of contract
$6M in procurement value savings
452 team members employed
70% of team members have a documented disability
230 Subcontractors and vendors employed though the contract
>85% are local

Awards

Texas Workforce Commission and Texas Veterans Commission for Commitment to Veteran Employment
AUSA Business Partner of the Year
Texas Governor’s Annual Employment Award
Texas DARS Business of the Year

Highlights

452

team members employed

$6M saved

in procurement costs

70%

of workforce with a documented disability

Case Study:

Los Angeles Air Force Base

PRIDE Industries Reduced Operating Costs by More Than 65 Percent

The Los Angeles Air Force Base (LA AFB) is home to the Space System Command Center (formerly the Space and Missile Systems Center), a subordinate unit of the United States Space Force. It is the center of technical excellence for research, development, and the acquisition of military space systems. The center is responsible for on-orbit checkout, testing, sustainment, and maintenance of military satellite constellations and other space systems. The installation spans six locations: the Los Angeles Air Force Base in El Segundo, CA; Fort MacArthur, Pacific Heights and Pacific Crest in San Pedro, CA; Camp Parks Communication Annex in Dublin, CA; and the Defense Contract Maintenance Agency in Carson, CA.

Situation

In 2007, when the leadership of L.A. Air Force Base was seeking a contractor to perform repairs and implement a comprehensive maintenance program, they turned to a facilities management provider who was up to the challenge—PRIDE Industries.

At the start of the contract, PRIDE Industries focused on the most critical repairs: large air handlers which had corroded; landscaping that was not drought-tolerant; a base pool which had been closed due to safety issues; and upgrading the grounds at the Child Development Center, where outdoor gravel posed a choking hazard for children.

The base also needed support in its environmental and engineering departments, including coordination with regulatory agencies, design layout, inspection, real property management, and base-asset tracking. To ensure the smooth operation of these and other maintenance functions at the base, PRIDE Industries devised new management processes and timetables.

Solution

In PRIDE Industries, the Los Angeles Air Force Base found a partner that could meet their rigorous maintenance requirements in operations, engineering, and environmental services. Since 2007, our excellent work has resulted in completion of critical repairs, implementation of optimal maintenance processes and timetables, the meeting of engineering and environmental requirements, and four contract renewals. Our work has included:

Replacing the rusted air handlers with updated models that are designed to withstand local conditions
Xeriscaping the grounds throughout the base, replacing green areas with desert-friendly flora
Repairing and refurbishing the pool to make it safe and fully operational
Replacing the gravel around the Child Development Center with large stones rated as safe for children
Geographical Information Systems (GIS) asset tracking
Real property management
Regulatory compliance assurance with federal, state, and local entities
End-to-end project development, including design, implementation, and inspection
Vibrational analyses on critical equipment
Ongoing preventative maintenance

Services Provided

Building manager programs
CADD Services
Community planning
Grounds and landscaping
Construction design review
Construction management and inspection
Energy management
Environmental compliance
Estimating
Fire chief services
GIS database management
IT support services
Maintenance engineering services
Pest control services
Project budgeting and programming
Real property management
Recycling services
Reliability-centered maintenance
Roads and grounds maintenance
Space allocation
Utility system services
Warranty program services

Results

Since 2007, our contract with LA AFB has been renewed multiple times.
The scope of the original contract work has expanded by more than 100%.
In 2013, the Defense Contracting Management Agency (DCMA) facility in nearby Carson was added to our service area.
In 2015, we began providing engineering and environmental services to the 61st Civil Engineer and Logistics Squadron, which is responsible for all engineering design, construction, renovation, pollution prevention, environmental restoration, compliance, and conservation programs.
PRIDE Industries now provides landscaping and facilities management services for 40 acres and 68 buildings at the LA AFB, including two communication centers, two department stores, and a grocery store.
Since 2007, our year-over-year completion rate is 99% for preventive maintenance projects.
PRIDE Industries supports the regional economy by subcontracting to businesses that are owned by local residents, including women, service-disabled veterans, and other underrepresented groups.

Highlights

buildings maintained

acres maintained

65%

reduction in operating costs since initial contract

99%

completion rate for preventive maintenance year-over-year

“PRIDE Industries is a true partner of the Los Angeles Air Force Base. Their team works hard for the Air Force on a daily basis. Their dedication to the Preventative Maintenance program at LA has saved U.S. taxpayers hundreds of thousands of dollars a year. I appreciate the PRIDE team and their dedication to our mission at LA Air Force Base.”

— Deputy Base Civil Engineer, LA AFB

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Case Study:

VSP Vision

LEED Platinum Custodial Services for the Nation’s Largest Provider of Vision Benefits

VSP Vision is the largest U.S.-based provider of vision-care insurance, serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear, including state-of-the-art lenses and lens enhancements.

Situation

In 2007, PRIDE Industries was selected to provide custodial services at VSP Vision headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green, sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Vision’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.

Then in 2015, VSP Vision needed a maintenance provider that could meet the stringent cleaning and safety standards of its 35,000-square-foot Ohio call center. Once again, VSP turned to a trusted partner with a proven track record—PRIDE Industries.

Solution

After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process that would enable the facility to pass CIMS-GB audits and meet VSP Vision’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Vision’s California locations.

PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Vision to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Vision’s expectations.

Services Provided

CIMS-GB green cleaning services for 12 buildings including office buildings, laboratories, and manufacturing facilities in California, as well as a VSP Vision call center in Ohio.
Elite CIMS-GB with Honors certification means services are delivered with a high level of expertise.
LEED Platinum-compliant cleaning
Third-party custodial consulting service
High-touch cleaning for VSP Vision’s technology equipment upgrades
PRIDEClean^® products used for non-toxic cleaning and sanitization

Results

VSP Vision earned a LEED Platinum designation for its headquarters in 2008.
At the time, only 77 buildings in the world, including 63 in the United States, had achieved this elite certification.
PRIDE Industries received a joint audit score of 99.48% in 2020.
In 2021, 56% of team members across all VSP Vision facilities served had a documented disability (up from 13% in 2013).
Four team members have been hired directly by VSP Vision to work in the laboratory facility.
VSP Vision renewed the contract in 2020 without seeking a competitive RFP.

Highlights

700,000 sq. ft.

cleaned

99%

joint audit score

LEED Platinum

compliant cleaning

“The team at PRIDE Industries is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE Industries employees have a clear purpose and passion for what they do.”

Janelle Darling
Facilities & Support Services

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PRIDE Industries is excited to welcome Glen Gleesing and Nick Hines as Regional Operations Directors. Both are U.S. veterans and will use their leadership expertise to manage the nationwide operations of PRIDE’s military contracts. Together, they bring decades of experience to the Government Services Division. Their work will help PRIDE continue its 30-year legacy of providing meaningful career opportunities for people with disabilities through Department of Defense contracting.

Glen and Nick are excited to apply their considerable expertise to a new mission.

A New Way to Serve

“What excites me the most about working for PRIDE is the opportunity to continue to serve this great nation by employing Americans with disabilities,” said Glen.

In his new role, Glen will oversee regions spanning from Seattle to Little Rock. In each, he will support PRIDE’s federal contracts in several different fields, including landscaping, custodial, procurement, ship provisioning, pest control, and warehouse packaging.

Before joining PRIDE, Glen served for 30 years in the U.S. Air Force and retired as a Chief Master Sergeant. During his career, he guided over 700 personnel in domestic and global operations. Glen also served in Korea and Turkey, taking part in Operation Desert Storm, Operation Iraqi Freedom, and Operation Enduring Freedom.

“People with disabilities deserve the same opportunities for career advancement as anyone else,” said Glen. “Since my goal is to increase employment opportunities for Americans with a disabilities, this includes identifying obstacles that challenge our employees; strategizing and implementing solutions; and building strong relationships with site managers, site teams, and customers.”

A Work Ethic Learned on the Farm

Nick Hines will be managing several government contracts across the country, including NAS Fallon (Nev.), Travis AFB Custodial and Landscaping (Calif.), Mare Island (Calif.), Fort Campbell (Ky), and DLI Monterey (Calif.).

Before joining PRIDE, Nick worked as an Industrial Engineer at Safeway where he oversaw labor budgeting and analysis, scheduling, and janitorial floor care contracts for 290 retail locations. He also served as the company’s government liaison for recycling redemption in California, Hawaii, and Oregon—successfully applying multi-state compliance regulations.

“Growing up in New Mexico, I learned the value of hard work on the farm and in the oil fields,” said Nick.

In 2001, he brought his sterling work ethic to the U.S. Army. Nick served in Iraq from 2002 to 2004, supplying and transporting fuel. Upon leaving the military, he received his bachelor’s degree in Business Management from Colorado State University.

Like Glen, Nick’s rich career experience positions him perfectly to ensure that PRIDE continues to serve our military customers with excellence and extend PRIDE’s mission to new regions of the country.